// LEGAL
Privacy Policy
EFFECTIVE DATE: MARCH 19, 2026
Information We Collect
We collect information you provide directly when you contact us or use our services:
- Name, email address, and phone number
- Company name and project details
- Usage data such as pages visited and interaction timestamps
- Device and browser information including IP address, browser type, and operating system
How We Use Your Information
- To provide and improve our services
- To communicate with you about projects, appointments, and support
- To send SMS and text notifications when you have opted in
- To comply with legal obligations
SMS / Text Messaging
By providing your phone number and opting in to text messaging, you consent to receive text messages from DeepGem Interactive LLC.
- Message frequency varies based on your interaction
- Message and data rates may apply
- You can opt out at any time by replying STOP to any message
- Reply HELP for assistance
We do not sell, rent, or share your phone number or SMS opt-in consent with any third parties for marketing purposes. Your opt-in data will not be shared with third parties.
Data Retention
- We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy
- SMS consent and phone numbers are retained only while the messaging relationship is active
- You may request deletion of your data by contacting privacy@deepgeminteractive.com
Third-Party Services
We use third-party service providers to operate our business, including:
- Twilio for SMS and voice communication
- Google Workspace for email and calendar
- Anthropic for AI-assisted services
These providers only access data as needed to perform their functions and are bound by their own privacy policies.
Data Security
- All data is encrypted in transit (TLS) and at rest
- Credentials are stored in secure cloud infrastructure, never in plaintext
- Access is restricted to authorized personnel only
Your Rights
- Access, correct, or delete your personal information
- Opt out of SMS communications at any time by replying STOP
- Contact us with privacy concerns at privacy@deepgeminteractive.com
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
Contact
DeepGem Interactive LLC
Email: privacy@deepgeminteractive.com